FAQ
DO YOU ACCEPT RETURNS?
We accept returns within 14 days of
you receiving your item.
We do not accept the return of earrings for hygiene reasons
CAN I GET A REFUND OR EXCHANGE?
We offer an exchange or full refund unless your return arrives after the 14 day return period after which you will receive an exchange only.
We do not accept the return or exchange of earrings for hygiene reasons
HOW DO I RETURN AND ITEM?
We do not currently offer free returns so it will be at the cost of the customer.
Returns must be sent to us within 14 days of receiving your order for a refund.
After this period we can only offer an exchange up to 28 days after purchase.
IS YOUR JEWELLERY NICKEL FREE?
Yes all our jewellery is Nickel free
WHAT ARE SHIPPING COSTS?
UK
Royal mail first class signed delivery
1-3 days - £4.55
Royal mail second class signed delivery
3 - 5 days -£4.00
EUROPE
Royal mail tracked & signed delivery
3-4 days - £9.40
WORLD WIDE - ZONE 1
Royal mail International tracked & signed delivery
5-7 days - £10.55
WORLD WIDE - ZONE 2
Royal mail International tracked & signed delivery
5-7 days - £10.90
Click below to see Royal Mail website for list of Zone 1 and Zone 2 countries
IMPORT TAX INFORMATION
Some countries may be liable to pay additional customs/duties tax so please check with your local customs office before ordering