FAQ

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DO YOU ACCEPT RETURNS?

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We accept returns within 14 days of

you receiving your item.

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We do not accept the return of earrings for hygiene reasons

CAN I GET A REFUND OR EXCHANGE?

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We offer an exchange or full refund unless your return arrives after the 14 day return period after which you will receive store credit only.

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We do not accept the return or exchange of earrings for hygiene reasons

HOW DO I RETURN AND ITEM?

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We do not currently offer free returns so it will be at the cost of the customer.

 Returns must be sent to us within 14 days of receiving your order for a refund.

After this period we can only offer an exchange up to 28 days after purchase.

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IS YOUR JEWELLERY NICKEL FREE?

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Yes all our jewellery is Nickel free

WHAT ARE SHIPPING COSTS?

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We offer free shipping on orders over £100

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UK

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Royal mail first class signed delivery 

1-3 days - £4.55

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Royal mail second class signed delivery

3 - 5 days -£3.95

 

 

 

EUROPE

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Royal mail tracked & signed delivery

3-4 days - £9.40

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WORLD WIDE - ZONE 1

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Royal mail International tracked & signed delivery

5-7 days - £10.55

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WORLD WIDE - ZONE 2

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Royal mail International tracked & signed delivery

5-7 days - £10.90

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Click below to see Royal Mail website for list of Zone 1 and Zone 2 countries

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IMPORT TAX INFORMATION

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Some countries may be liable to pay additional customs/duties tax so please check with your local customs office before ordering​