FAQ
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DO YOU ACCEPT RETURNS?
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We accept returns within 14 days of
you receiving your item.
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We do not accept the return of earrings for hygiene reasons
CAN I GET A REFUND OR EXCHANGE?
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We offer an exchange or full refund unless your return arrives after the 14 day return period after which you will receive store credit only.
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We do not accept the return or exchange of earrings for hygiene reasons
HOW DO I RETURN AND ITEM?
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We do not currently offer free returns so it will be at the cost of the customer.
Returns must be sent to us within 14 days of receiving your order for a refund.
After this period we can only offer an exchange up to 28 days after purchase.
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IS YOUR JEWELLERY NICKEL FREE?
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Yes all our jewellery is Nickel free
WHAT ARE SHIPPING COSTS?
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We offer free shipping on orders over £100
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UK
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Royal mail first class signed delivery
1-3 days - £4.55
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Royal mail second class signed delivery
3 - 5 days -£3.95
EUROPE
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Royal mail tracked & signed delivery
3-4 days - £9.40
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WORLD WIDE - ZONE 1
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Royal mail International tracked & signed delivery
5-7 days - £10.55
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WORLD WIDE - ZONE 2
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Royal mail International tracked & signed delivery
5-7 days - £10.90
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Click below to see Royal Mail website for list of Zone 1 and Zone 2 countries
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IMPORT TAX INFORMATION
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Some countries may be liable to pay additional customs/duties tax so please check with your local customs office before ordering​