Shipping and returns

SHIPPING

We offer free shipping to our UK customers 

Please allow up to 48hrs to process your order and it will then be sent out via  First Class Royal mail.

 

Europe
Royal mail tracked & signed delivery
3-4 days - £9.40
Worldwide 
Royal mail International tracked & signed delivery
5-7 days - £10.90

 

IMPORT TAX INFORMATION

Some countries may be liable to pay additional customs/duties tax so please check with your local customs office before ordering​  

 

 

DO YOU ACCEPT RETURNS?

Yes we accept returns within 14 days of you receiving your item.  We do not accept the return of earrings for hygiene reasons

CAN I GET A REFUND OR EXCHANGE?
We offer a full refund unless your return arrives after the 14 day return period after which you will receive store credit only. We do not offer exchanges.

We do not accept the return of earrings for hygiene reasons

 

HOW DO I RETURN AND ITEM?

Unfortunately we cannot offer free returns so it will be at the cost of the customer. Returns must be sent to us within 14 days of receiving your order for a refund. After this period we can only offer an exchange up to 28 days after purchase.

1) Please email - info@featherandchain.com to inform us you intend to return your item  (please remember earrings cannot be returned)

2) Please package your return securely and in its original box and packaging (you do not need to use the mailer box, you are welcome to send in a postal envelope if you prefer)

- We recommend you using a tracked service as you will be responsible if the package goes missing or does not arrive. 

3) Pop it in the post to us using the below address, we'll let you know once we receive your return and have issued your refund.

PLEASE RETURN TO

FEATHER AND CHAIN RETURNS
31A ABERCORN PLACE
LONDON
NW8 9DR

 

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